Custom Orders

Can't Find What You're Looking For?

We're always expanding our range, but if there's a specific product, brand, or size you need that we don't currently stock, get in touch — we're happy to arrange a custom order for you.

You can request any product, any brand, and any size. If we don't stock the specific brand you're after, we'll do our best to source it, or recommend a suitable alternative brand.

Simply email us at sales@nzpipe.co.nz with the details of what you're after, and we'll get back to you with availability, pricing, and lead time.

Hot Water Cylinders & Heaters

Please note that most hot water cylinders and heaters are order-only items. Get in touch and we'll organise this for you.

Lead Times

Custom orders typically arrive within 1-2 days of being placed, though this can vary depending on the product and supplier availability. We'll confirm an expected timeframe with you when you place your order.

Payment

Full payment is required upfront to place a custom order.

Returns

Please note that custom orders are non-returnable, as outlined in our Shipping & Returns policy. We recommend double-checking all details (brand, size, specifications) before confirming your custom order.

Get in Touch

Ready to place a custom order, or have a question first? Email us at sales@nzpipe.co.nz and our team will be happy to help.