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Privacy Policy

Privacy Policy

Last updated: 28/07/2026

NZ Pipe ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or make a purchase from nzpipe.co.nz, in accordance with the Privacy Act 2020 (New Zealand).

By using our website or making a purchase, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you browse our website, create an account, or place an order, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through our payment providers; we do not store full card details)
  • Order history and purchase details
  • Information you provide when contacting us (e.g. through our contact form or email)

We may also automatically collect certain information when you visit our site, such as your IP address, browser type, device information, and browsing behaviour, through cookies and tracking tools.

How We Use Your Information

We collect and use personal information for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your order, enquiries, or customer service requests
  • Arranging shipping, courier, and freight forwarding services
  • Sending order confirmations, receipts, and related account information
  • Improving our website, products, and services
  • Marketing and promotional communications, where you have opted in (e.g. newsletter sign-up)
  • Complying with legal and regulatory obligations

We only collect personal information that is necessary for these purposes.

Cookies and Tracking Tools

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. We currently use:

  • Google Analytics, to help us understand website traffic and user behaviour
  • Meta (Facebook) Pixel, to help us measure the effectiveness of our advertising and show relevant ads

These tools may collect information about your device, browsing activity, and interactions with our website and ads. You can manage or disable cookies through your browser settings, though this may affect certain website functionality.

Sharing Your Information

We do not sell your personal information. We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Shopify, our ecommerce platform provider, which processes and stores order and customer data on our behalf
  • Payment processors, to securely process your payment
  • Courier and freight partners, including Post Haste and Strait NZ, to deliver your order
  • Google and Meta, for analytics and advertising purposes, as outlined above
  • Government agencies or authorities, where required by law

Some of these third parties may store or process information outside of New Zealand. Where this occurs, we take reasonable steps to ensure your information continues to be protected in a manner consistent with the Privacy Act 2020.

Data Storage and Security

We take reasonable steps to protect the personal information we hold from loss, unauthorised access, misuse, or disclosure. Personal information is stored securely through Shopify's hosting infrastructure and our other trusted service providers.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, for tax and accounting purposes).

Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any personal information that is inaccurate or incomplete

To make a request, please contact us at sales@nzpipe.co.nz. We will respond to your request within 20 working days, in accordance with the Privacy Act 2020.

Privacy Breaches

In the event of a privacy breach that has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and any affected individuals as soon as practicable, in accordance with our obligations under the Privacy Act 2020.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: sales@nzpipe.co.nz
Address: 95 Huia Rd, Otahuhu, Auckland, New Zealand

You may also contact the Office of the Privacy Commissioner at www.privacy.org.nz if you have concerns about how we've handled your personal information that we haven't been able to resolve.