FAQ
Frequently Asked Questions
About NZ Pipe
Is NZ Pipe a New Zealand owned business?
Yes. NZ Pipe is 100% New Zealand owned and operated, supplying plumbing, spouting, drainage, gas plumbing, electrical, pneumatic, and hardware products to trade professionals and DIYers across New Zealand.
Do you offer trade pricing or accounts?
We're always happy to discuss pricing for regular business or trade customers. Email us at sales@nzpipe.co.nz with details of your business and typical order volume, and we'll see what we can offer.
Where is NZ Pipe located?
Our store is located at 95 Huia Road, Otahuhu, Auckland. See our full store hours and contact details here.
Ordering & Payment
How do I place an order?
Simply add the products you need to your cart and check out online. Full details on payment methods and order processing are available on our Orders & Payments page.
Can I cancel or change my order after placing it?
Yes, if you contact us before your order has been dispatched. See our Orders & Payments page for full details.
Do you offer GST receipts?
Yes, GST receipts are available on request. Email us at sales@nzpipe.co.nz and we'll send one through.
Shipping, Delivery & Pickup
Do you offer free shipping?
No, shipping is always charged based on your order and location. Rural addresses incur an automatic surcharge at checkout. Full details are on our Shipping & Returns page.
How fast will my order be dispatched?
Orders are dispatched the same day if placed before 11am, Monday to Friday. Larger freight-forward orders may take 1-2 days to dispatch.
Can I pick up my order in-store?
Yes, we offer free pickup from our Otahuhu store, usually ready the same day if ordered before 12pm.
Do you deliver locally in Auckland?
Yes, we offer local delivery using our own truck and driver for larger orders. Email us with your order details and address for a quote.
Why are some products pickup only?
Larger items like gutters, spouting, waste pipe, conduit, copper pipe, drain channels, and cesspits are pickup only or require freight forwarding due to their size. Hot water cylinders and heaters are pickup or local delivery only.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase, provided items are unused, in original packaging, and accompanied by a receipt. Full details, including restocking fees and non-returnable items, are on our Shipping & Returns page.
What if my item arrives faulty or damaged?
Email us a detailed description and photos, and we'll arrange a return and replacement at no cost to you.
Custom Orders & Product Availability
What if you don't stock the product I need?
We're always expanding our range. If there's a specific product, brand, or size you need, email us at sales@nzpipe.co.nz, we can source almost anything, including alternative brands if needed. See our Custom Orders page for details.
What if an item is out of stock?
Most out-of-stock items arrive at our warehouse within 1-2 days, and your order will simply be dispatched once back in stock, no need to contact us. If an item will take longer, we'll email you with a timeframe and the option to wait or receive a refund.
Product Compliance & Building Information
What is a Building Product Information Sheet (BPIS)?
Under New Zealand's Building (Building Product Information Requirements) Regulations 2022, certain designated building products must have disclosed compliance information. You can view our Building Product Information sheets here.
Are your products compliant with NZ standards?
Yes, our plumbing and drainage products are manufactured to relevant New Zealand and Australian standards (such as AS/NZS 1260 for PVC waste fittings, AS/NZS 1477 for PVC pressure pipe, NZS 3501 for copper fittings, and AS/NZS 2642 for polybutylene fittings), and carry Watermark certification.
Can I Do My Own Plumbing or Gas Fitting Work?
Can I legally do my own plumbing in New Zealand?
Most sanitary plumbing work in New Zealand is legally restricted and must be carried out by a licensed plumber under the Plumbers, Gasfitters, and Drainlayers Act 2006. However, some minor maintenance tasks are generally permitted for homeowners, such as:
- Replacing tap washers
- Connecting a washing machine or dishwasher to existing, compliant connection points
- Repairing or replacing existing taps and ball valves
Installing, relocating, or altering sanitary plumbing (such as basins, toilets, showers, or drainage lines) generally requires a licensed plumber.
Can I do my own gas fitting?
No. Almost all gas fitting work in New Zealand must be carried out by a licensed gasfitter, this includes installing or altering gas appliances, gas lines, and gas connections. The only common exception is basic work on portable gas appliances with an attached gas bottle, such as BBQs, cabinet heaters, or patio heaters, though even here, using a licensed gasfitter is strongly recommended.
Why does this matter?
Using an unlicensed person for restricted plumbing or gas fitting work is illegal, may void your home insurance, and can create serious safety risks and compliance issues, particularly if you later sell your property. You can check whether a tradesperson is licensed on the PGDB public register.
Can NZ Pipe tell me if my project needs a licensed tradesperson?
Our team can offer general product advice, but we recommend checking with the Plumbers, Gasfitters and Drainlayers Board or a licensed professional if you're unsure whether your specific project is legally restricted.
Product Help & Sizing
How do I know what size fitting I need?
Our staff have real plumbing experience and are happy to help you choose the right product, email us at sales@nzpipe.co.nz or visit us in-store with details of your project.
Do you sell products for trucks, caravans, and machinery, not just household plumbing?
Yes, we stock a dedicated range of Compression Air & Water Fittings for trucks, caravans, and compression machinery, in addition to our full household and trade plumbing range.
Still Have a Question?
Can't find the answer you're looking for? Contact us and our team will be happy to help.