Shipping & Returns

Dispatch Times

Orders are dispatched same day if placed before 11am, Monday to Friday. Orders placed after 11am on a Friday will be dispatched the following Monday morning.

Larger orders sent via Strait NZ freight forward require 1-2 days to dispatch.

If your courier hasn't yet been picked up and you need same-day dispatch after 11am, give us a call or send us an email, we're often able to accommodate this, so it's always worth asking.

Courier & Freight Partners

We use Post Haste for all standard courier deliveries, and Strait NZ for freight forwarding on larger items.

Delivery Timeframes

Post Haste: typically 1-3 days for delivery. Track your order here.
Strait NZ: delivery timeframes vary depending on destination, usually 2-7 days. Within Auckland, delivery is typically 1 day.

Shipping Costs

Shipping is always charged, we don't offer free shipping thresholds. Rural addresses are automatically charged an additional rural delivery surcharge at checkout.

Local Pickup

We offer free pickup from our Otahuhu store. Simply select the pickup option at checkout. Orders are usually ready for pickup the same day if placed before 12pm.

Local Delivery (Auckland)

For large orders, we also offer local delivery using our own truck and driver. Email us with what you'd like to order and your delivery address, and we'll provide a quote and confirm whether we're able to deliver to you. Delivery will be either same day or next day, depending on when your order is placed.

Pickup Only / Freight Forward Only Items

Due to their size, many of our larger items are pickup only or require freight forwarding via Strait NZ, which can be arranged by email. This includes:

Gutters and spouting
Waste pipes
Conduit
Copper pipes
Drain channels
Cesspits

Hot water cylinders and heaters are strictly pickup or local delivery only, via our own truck and driver. These cannot be sent via courier or freight forward.

Returns

Return Window

We accept returns within 30 days of purchase.

Return Conditions

To be eligible for a return, items must be:

Unused and in their original packaging
Accompanied by a valid receipt

Change of Mind Returns

For change of mind returns, the customer is responsible for return shipping costs.

Faulty, Damaged, or Incorrect Items

If you've received a faulty, damaged, or incorrect product, email us with a detailed description and plenty of photos. We'll arrange for the item to be returned and send you a replacement. NZ Pipe covers return shipping costs for faulty, damaged, or incorrect items.

Restocking Fees

Returns made within 7 days of purchase: no restocking fee
Returns made between 7-30 days of purchase: a 20% restocking fee applies

Non-Returnable Items

The following items cannot be returned:

Custom orders
Cut-to-length pipe (PVC, copper, PEX, PB) sold outside of a full roll

Questions About Your Order?

If you have any questions about shipping, delivery, or returns, email us at sales@nzpipe.co.nz and we're happy to help.